Premium Hire Terms and Conditions

These Terms and Conditions ("Terms") apply to all guests who book or use GIGM Premium Hire through the GIG Mobility Limited website or any related booking channels. By making a booking, you agree to be bound by the following terms and conditions.

1. Terms of Use

Guests must be at least 18 years old to use Premium Hire.
Guest below 18 years must be under the supervision of an adult.
Guests are required to provide accurate and complete information at all times.
Guests must use this service for lawful purposes only.
Guests must not:

Use the service for illegal or unsafe activities.
Harass, threaten, or abuse our drivers, assets, staff, or anything related to GIGM.
Damage, misuse, or tamper with any hired vehicle.
Allow unauthorized persons to operate or interfere with the vehicle.

If a guest breaches any of these rules, GIGM shall have the right to immediately suspend the guest's account, cancel the booking and recover any costs or losses incurred.

2. Bookings, Payments, and Charges

All bookings are subject to availability and are considered confirmed only upon receipt of full payment and issuance of a booking reference code.
For time-based hires, the booking duration begins at the scheduled pickup time selected by the client and ends at the scheduled drop-off time.
Any use of the vehicle beyond the approved booking duration will be treated as extended usage and charged on an hourly basis at the applicable rate.
Where a pre-authorization has been obtained, any unused portion will be released after the trip is completed and all applicable charges have been settled.
In the event of a payment reversal, chargeback, or dispute, GIGM reserves the right to cancel the booking and/or recover any outstanding amounts owed by the guest.

3. Cancellations, No-Shows, and Refunds

Guests may cancel their booking at no cost only if the cancellation is made at least one day before the hire date and no later than 11:59 a.m.
Any cancellation made from 12:00 p.m. noon on the day before the hire, or at any time on the hire date, will attract a 30% administrative fee, and the guest will receive a 70% refund of the amount paid.
Approved refunds will be processed back to the original payment method.

4. Trip Rules and Time Limits

Trips will only begin after the correct trip confirmation code is provided by the guest to the driver. If the guest refuses or delays providing the code, the booking may be cancelled and any applicable charges and/or incurred costs may be applied.
Pick & Drop trips end once the destination is reached. Hire-by-duration trips end automatically when the booked time expires, whether or not the vehicle is still in use.
Premium services are time-bound, and any delay or extended use beyond the pre-agreed duration will be chargeable on an hourly basis at the applicable rate.

5. Extensions and Changes

Hire extensions are subject to availability and must be confirmed and paid for before the original hire period ends.
GIGM does not guarantee the availability of extensions. Where an extension cannot be confirmed, the guest is required to return the vehicle at the agreed time.

6. Vehicle Condition, Damage, and Liability

While the vehicle is under the care of the assigned captain, guests are liable for any damage caused directly by them or resulting from their actions or omission during the hire period.
The cost of any such damage may be deducted from the guest's payment method or pre-authorized amount, and where costs exceed the pre-authorized amount, additional recovery actions may be taken.

7. Captain Relationship and Conduct

All GIGM captains are trained to embody the values and policies of the GIGM brand. Guests are required to follow all reasonable instructions given by drivers for safety and legal compliance.
Any abusive, discriminatory or threatening behavior by a guest shall result in immediate trip termination, account suspension and the application of any applicable charges and/or incurred costs.

8. Monitoring, Safety, and Data Use

Trips are monitored and tracked in real time for safety, service quality, and dispute resolution. Use of the service constitutes consent to such monitoring.
GIGM may use trip data to investigate complaints, enforce these Terms, or comply with legal or regulatory obligations.

9. Service Limits and Account Enforcement

GIGM reserves the right to refuse service, cancel bookings, or suspend accounts where there is suspected fraud, misuse, unlawful purpose, repeated cancellations, non-payment, or breach of these Terms.
GIGM shall not be liable for delays, losses, or service interruptions caused by traffic conditions, weather, partner availability, force majeure, or other circumstances beyond reasonable control.